Contact Us — Xenax Cloud Support & Sales

Q: How do I access my server / control panel?

After your order is activated, you will receive an email with login credentials and access details. For VPS/RDP servers, you will get your IP address and root/admin password. For hosting, you will receive cPanel login details.

Q: My server / website is down — what should I do?

Please open an urgent support ticket from your billing area or start a live chat immediately. Our technical team is available 24/7 and will prioritize server-down issues. Please include your server IP or order ID.

Q: How do I upgrade my current plan?

Log into your billing area at xenaxcloud.com/billing, navigate to your active services, and click "Upgrade". Alternatively, contact our sales team via live chat for custom upgrade assistance.

Q: When will my order be activated?

Your first order is activated after KYC verification and payment are approved. Once your account is verified, VPS, RDP and hosting orders activate automatically after payment. Dedicated servers and co-location may take longer.

Q: Do you offer refunds?

Yes, we offer a 15-day money-back guarantee on VPS and hosting plans with less a 25% administrative deduction (max ₹2,500). Dedicated servers and co-location are non-refundable. To request a refund, open a billing ticket within 15 days of your order date.

Q: How do I change my billing email or password?

Log in to your billing area and go to your Profile settings. You can update your email, password, and contact details from there. If you are locked out, use the password reset option or contact our support team.

We're Here to Help You

Whether you need technical support, have a sales inquiry, or just want to know more about our services — our team is ready and available 24/7.

Typical Response Times

Live Chat

< 2 minutes

Support Ticket

< 4 hours

< 6 hours

Sales Inquiry

< 12 hours

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